<p><img src="https://static4.businessinsider.com/image/603ed213b46d720018b047f6-1886/Woman making a call.jpg" border="0" alt="Woman making a call" data-mce-source="RgStudio/Getty Images" data-mce-caption="Woman having a business call while working at her workshop for making leather shoes."></p><p></p><bi-shortcode id="summary-shortcode" data-type="summary-shortcode" class="mceNonEditable" contenteditable="false">Summary List Placement</bi-shortcode><p>Whether you're a seller or a buyer, there are several ways to contact Etsy customer service if you have an issue. Etsy's customer support service can help sellers resolve shop issues, help buyers with orders they've placed, and more.</p><p>Calling, emailing, or starting an online chat are all options if you want to contact Etsy Support. Plus, the process is virtually the same whether you're a buyer or a seller. </p><aside class="quick-tip headline-regular"><p><strong>Important:</strong> You'll need an Etsy account and need to be signed in to contact Etsy online. This helps the company verify your identity and provide customer support.</p></aside><aside class="breakout-box headline-regular"><h1>How to contact Etsy Support </h1><ol><li><a href="https://www.etsy.com/signin">Sign in to Etsy</a> if you haven't already.</li><li>Go to the <a href="https://help.etsy.com/hc/en-us/requests/new">Etsy Help Center</a>.</li><li>Under "What can we help you with'" there will be two optionsa link for buyers and one for sellers. <strong>If you're a buyer</strong>, click "Buying on Etsy." <strong>If you're a seller</strong>, select "Selling on Etsy."<br><br><img src="https://static4.businessinsider.com/image/603ed727b46d720018b047f9-983/Etsy Support 1.jpg" border="0" alt="Etsy Support 1" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="Select the appropriate option to be taken to the right customer support portal."></li><li>Choose the category that best matches the reason you're contacting Etsy Support. <br><br><img src="https://static1.businessinsider.com/image/603ed74bb46d720018b047fa-678/Etsy Support 2.jpg" border="0" alt="Etsy Support 2" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="Each reason for contacting Etsy Support will lead you to a different help page."><aside class="quick-tip headline-regular"><p><strong>Quick tip:</strong> Buyer's might see inquiries like "Help with an order" and "Shopping and checking out," while sellers might see topics such as "Finances and billing" and "Managing my orders. </p></aside></li><li>Continue selecting the categories and queries that best match your issue until you reach a page with suggestions for how to resolve your issue.<br><br><img src="https://static2.businessinsider.com/image/603ed7872dc90100183550c2-693/Etsy Support 3.jpg" border="0" alt="Etsy Support 3" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="Etsy will likely lead you to another set of questions before taking you to the help screen with customer service contact options."></li><li>If you still need to contact Etsy Support, click "I still need help."<br><br><img src="https://static6.businessinsider.com/image/603ed8002dc90100183550c3-861/Etsy Support Need Help.jpg" border="0" alt="Etsy Support Need Help" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="You can find the &quotI still need help&quot button at the bottom of the support page."></li><li>Select from the "Chat with us," "Call us," or "Email us" options where available. </li><li><strong>If you selected the chat option</strong>, a chatbox will open. Enter your message in the chat messenger, then click "Start chat."<br><br><img src="https://static2.businessinsider.com/image/603ed88cb46d720018b047fb-2400/Etsy Support 6.jpg" border="0" alt="Etsy Support 6" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="You can chat with an Etsy customer service representative 24/7."></li><li><strong>If you selected the call option</strong>, you will be shown contact numbers for North America (1-844-935-3879), the United Kingdom (44-800-011-9700), and Australia (61-1800-531-536).<br><br><img src="https://static1.businessinsider.com/image/603ed8ae2dc90100183550c4-602/Etsy Support 8.jpg" border="0" alt="Etsy Support 8" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="These are the three customer service lines available for Etsy buyers and sellers."></li><li><strong>If you selected the email option</strong>, you will be brought to an online form. Fill in the subject and description fields, then click "Send."<br><br><img src="https://static1.businessinsider.com/image/603ed8cdb46d720018b047fc-1465/Etsy Support 7.jpg" border="0" alt="Etsy Support 7" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="You can only email Etsy from its dedicated online email form."></li></ol></aside><aside class="breakout-box headline-regular"><h2>How to contact Etsy Support through the mobile app</h2><p>You can use the Etsy mobile app for <a href="https://apps.apple.com/us/app/etsy-custom-creative-goods/id477128284" target="_blank" rel="noopener">iOS</a> and <a href="https://play.google.com/store/apps/details'id=com.etsy.android&hl=en_US&gl=US" target="_blank" rel="noopener">Android</a> devices to reach customer service. The process for contacting a representative via chat, phone, or email is largely the same. The only difference is how you get to the help center. </p><p>Here's how to access the Etsy Help Center and get customer service support from the mobile app. </p><p> </p><ol><li>Open the Etsy mobile app. </li><li>Select the "You" icon from the bottom menu bar. </li><li>Select "Help" from the list of options.<br><br><img src="https://static6.businessinsider.com/image/603ee0a02dc90100183550c8-720/Etsy Mobile 1.jpg" border="0" alt="Etsy Mobile 1" data-mce-source="Abigail Abesamis Demarest/Insider" data-mce-caption="The &quotYou&quot menu houses your profile, purchases, messages, and more."></li><li>Tap the "Help Center" button. <img src="https://static1.businessinsider.com/image/603ee0e3b46d720018b04800-720/Etsy Mobile 2.jpg" border="0" alt="Etsy Mobile 2" data-mce-source="Abbey White/Insider" data-mce-caption="Tapping &quotHelp Center&quot will take you to the mobile layout of the Etsy Help Center."><aside class="quick-tip headline-regular"><ol><li><strong>Quick tip:</strong> Select "Help with an order" to get order updates and help for a specific purchase. </li></ol></aside></li><li> Select the relevant topic you need help with.<br><br><img src="https://static5.businessinsider.com/image/603ee1282dc90100183550ca-720/Etsy Mobile 3.png" border="0" alt="Etsy Mobile 3" data-mce-source="Abbey White/Insider" data-mce-caption="The Help Center on mobile is the same as it is on desktopthe layout is just verticle."></li><li>Select the issue closest to what you need assistance with. </li><li>If you still need support from an Etsy customer service representative, scroll to the bottom of the issue page and tap "Contact support." <img src="https://static2.businessinsider.com/image/603ee17d2dc90100183550cb-720/Etsy Mobile 4.jpg" border="0" alt="Etsy Mobile 4" data-mce-source="Abbey White/Insider" data-mce-caption="The contact support button will be at the bottom of the help page."><aside class="quick-tip headline-regular"><p><strong>Quick tip:</strong> The contact button may not be available for each issue so you may need to go to another page to see the option. </p></aside></li><li>Now follow the same exact steps as above to get phone, email, or chat support from Etsy. </li></ol></aside><bi-shortcode id="related-article-module-end-of-article" class="mceNonEditable" data-shortcode-display-text="Related Article Module: Multiple Articles"><a data-type="6022cda209e96f2d73124741" data-title="How to delete an Etsy seller account and close your shop, even if you have outstanding orders to complete" data-url="https://www.businessinsider.com/how-to-delete-an-etsy-seller-account" data-vertical="sai" data-image="https://i.insider.com/6022d57ccca90200129b7422">How to delete an Etsy seller account and close your shop, even if you have outstanding orders to complete</a><a data-type="602ffa266a4685152348a03a" data-title="How to close or permanently delete your Etsy account and remove your data from the independent seller platform" data-url="https://www.businessinsider.com/how-to-delete-etsy-account" data-vertical="sai" data-image="https://i.insider.com/60300ed6623bd30012bcc430">How to close or permanently delete your Etsy account and remove your data from the independent seller platform</a><a data-type="6008ba9feb75871ada102598" data-title="How to open a case on Etsy to get a refund, replacement, or have an item re-shipped" data-url="https://www.businessinsider.com/how-to-open-a-case-on-etsy" data-vertical="sai" data-image="https://i.insider.com/6009c5b5c94799001992c98d">How to open a case on Etsy to get a refund, replacement, or have an item re-shipped</a><a data-type="5feb9b0b66c311378c52832f" data-title="How to sell on Etsy, the online marketplace for handmade and vintage items" data-url="https://www.businessinsider.com/how-to-sell-on-etsy" data-vertical="sai" data-image="https://i.insider.com/5feba985a644880018193bdd">How to sell on Etsy, the online marketplace for handmade and vintage items</a></bi-shortcode><p><strong>SEE ALSO: <a href="https://www.businessinsider.com/best-laptop-deals'tht" >This week's top laptop deals include $400 off the 15-inch Microsoft Surface Laptop 3</a></strong></p><p><a href="https://www.businessinsider.com/how-to-contact-etsy-customer-service#comments">Join the conversation about this story »</a></p>
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