Work etiquette varies from company to company, but there are some things you should never wear or say. While we all know not to say offensive, harassing, or profane things at work, there are some lesser-known business etiquette rules that are universal. GQ editor and former business etiquette columnist Ross McCammon spoke to Business Insider about what not to say at work.Unless youre Michael Scott from The Office, you know not to say offensive, harassing, or profane things at work. But there are some lesser-known verbal etiquette rules for the office that are just as universal. Business Insider spoke with Ross McCammon, an editor at GQ, former business etiquette columnist at Entrepreneur Magazine, and author of Works Well with Others: An Outsider's Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You.One of the major topics he tackles in his book is balance, he said. Where is the line between the right thing to say and the wrong thing'McCammon stressed the importance of assuming authority at work, which he defines in his book as the ability to claim knowledge of something, without apology and express yourself clearly and without hemming or hawing.You want to use your words to convey that youre someone who takes action without losing sight of gratitude, self-awareness, groundedness, or warmth, he wrote.With that goal in mind, here are 13things you should never say at work (that most people dont know): SEE ALSO:9 things you should never be afraid to say no to at work1. 'I think you're overthinking this.'I would like to ban I think youre overthinking this from the canon of common workplace expressions, McCammon wrote in his book. It punishes people for caring, for trying to make something great. I think that people who accuse other people of overthinking just dont feel like thinking. Which is thoughtless.2. 'I'm sorry.'You can say, I understand this was wrong, and it wont happen again. he wrote. But consider leaving the apologies to your personal life. Apologies are purely emotional. Acknowledging the problem and saying how you will correct it is a lot more professionally valuable. McCammon said his advice on this has changed a bit since 2016, when the book was published. My thinking on this has evolved a little, he told Business Insider. Lets say you interrupted someone in a meeting, derailing a big pitch to the boss. Thats something you should apologize for. I think men are waking up to the fact that we tend to do this in meetingsto women especiallyand its not cool, and it requires an apology.3. 'Does that make any sense''People like to ask this after making a point, McCammon wrote. If you have to ask this, then you either are not confident in what you just said or you dont know what you just said and you are now asking the person listening to your nonsense to validate it. In short, it can make you sound wimpy. Its better to be confident and avoid undermining or minimizing yourself and your work. Instead, ask, What are your thoughts' career coach Sophia Mohr suggested.See the rest of the story at Business Insider
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