Effective Service Delivery, Pivot Of PMBs Change Agenda SGF

The Secretary to the Government of the Federation (SGF), Babachir David Lawal has said that effective service delivery is tantamount to good governance, and is the pivot of President Muhammadu Buharis Change Agenda.He spoke at the opening of a two day National Policy Dialogue on Service Delivery with the theme: Efficient and Effective Service Delivery in Governance: Imperative for Driving the Change Agenda, held at the State House Conference Centre Abuja.According to him, the objective of the forum is to seek ways to continually enhance citizen-focused service delivery by providing a platform for the exchange of ideas to advance improved service delivery as a direct outcome of the Change Agenda.He said it was also to sensitise key policy and decision makers (in the public and private sectors) on citizens expectations and provide a greater support for social accountability in service delivery and to improve governments connection with the citizenry.He said it was also to sensitise the citizens on their rights to demand high quality of services and to articulate new pathways for gaining more efficiency in service delivery through a review of global best practices in governance.Lawal said, As we are all aware, the ultimate outcome of governance is the capability of government to provide an effective and efficient medium for the provision of essential public goods and services for the benefit of its citizens.In this instance, the public service serves as the machinery of government charged with the responsibility for implementing government policies and programmes that are instrumental to the provision of essential services to the people.The efficacy of governance is therefore perceived by the measure and efficiency of its delivery of public goods and services.Effective service delivery is therefore tantamount to good governance, a pivot of President Muhammadu Buhari Administrations Change Agenda.
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