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TGI Friday's is making endless appetizers permanent in an attempt to escape a dying industry

Published by Business Insider on Tue, 14 Feb 2017


TGI Friday's Endless Apps are back and they're here to stay.Starting Wednesday, $10 Endless Apps will become a permanent menu item at Friday's. Customers can purchaseendless orders of classic appetizers such as mozzarella sticks and buffalo wings, ornew apps,like fried pickles and meatballs.The move is part of a wider effort at Friday's to escape the sinking casual dining industry, and find a new positionalongside trendy bars. "We want to withdraw from the casual dining category," TGI Friday's CEO John Antioco told Business Insider. "When you look at the alternatives out there in the marketplace today and who's creating buzz and creating excitement, it's gone away from chain casual dining and gone into gastropubs." Currently, beer, wine, and liquor make up roughly 20% of Friday's sales. According to Antioco, if you dig into the numbers further, about 35% of the chain's revenue comes from the bar area, meaning drinks plus food ordered at the bar. "I'm looking toand the team is looking todrive that piece of the business closer to 50%, as we sell more bar-centric food," Antioco said.That's where Endless Apps come into play, along with other strategies to attractcustomers to Friday'sbar. Next week, the company is launching a new burger bar, intended to further boost bar snacking. Friday's is in the midst of a restaurant reimaging effort, with plans have 85% of restaurants built witha more bar-centric, open design by early 2019. And, with slumping sales at suburban locations, the company is opening new restaurants in urban areas where the gastropub-inspiredconcept is expected to thrive. TGI Friday's desperatelyneeds customers to get on board withits transformation from a casual dining chain into a gastropub. "In terms of casual diners, a lot of it kind of comes down to the fact that the brands that are just kind of dated," Wedbush analyst Colin Radke told Business Insider.With sinking sales across the industry, casual dining chains are looking for any possible savior. So far, most casual dining chains' revitalization effortssuch as Applebee's $40 millionplan to install wood-flame grillshave failed to convince customers. Friday's is hoping to buck the trend, not by becoming a better casual dining chain, but by ditching the categoryall together. According to Antioco, redesigned restaurants in urban areas are already some of the strongest in the brand. When customers order drinks or Endless Apps, they stay out longer and spend more. If more bar-centric locations, with the new design and a rotating menu of bar snacks, can convince customers to visit just one more time a year, Antioco says the image revamp will be a success for Friday's. "When you think about the options people have today for food... our goal has to be to create an experience in the restaurants that makes Friday's worth going to," Antioco said. SEE ALSO:Pizza Hut is 'hemorrhaging' customers to Papa John's and Domino'sJoin the conversation about this storyNOW WATCH: This vintage video shows what New York City's subway was like in the 1940s
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